Technical Support

Support for James Workspaces may be obtained by using any of these routes:

  1. 800 number
  2. Email
  3. Chat
  4. Ticket

If a ticket is submitted, you may track the status of the ticket by logging into your Client Access Portal. 90% of incidents will be responded to within 60 minutes.

Coverage:

We will attempt to resolve issues with all PC, Mac, tablet, and mobile devices:

  • Connectivity issues
  • Password resets
  • Additions, changes, and deletions of devices
  • Biz app problems
  • Browser issues
  • Any virus or malware problems
  • Peripheral issues

Much of the foregoing is unneeded when using the cloud, but we want you to know that full technical support is provided.

Coverage:

We will maintain end user devices:

  • Setup and configuration of original settings
  • Resolve hardware issues (replacement parts not included in price)
  • Maintain operating system updates and patches
  • Provide security updates and patches
  • Clean malware and spyware
  • Optimize devices
  • Re-image to original settings
  • Administer user group accounts
  • File permissions
  • End point security